With our ‘Peace of Mind’ COVID Refund Policy, you can be assured that, in case of a Government mandated border closure, hot spot restriction or lockdown, that any impacts on your travel arrangements with us will be covered. You will be eligible to receive a full refund on your reservation, regardless of any Terms and Conditions associated with the booking. The ‘Peace of Mind’ policy will guarantee a full refund up to the date of arrival.
Alternatively, you have the option to accept a special offer, of higher value Future Booking Credit (FBC):
- 100% value of the money paid as an FBC.
- Bonus FBC equal to 10% of the money paid.
‘Peace of Mind’ COVID Refund Policy is available from 16th Feb 2021 for all new direct bookings.
Our team work hard behind the scenes to provide our guests with every assurance possible in the current travel environment, and safeguarding the wellbeing of our valued guests is our top priority at all times.
If you would like to submit a request for a booking or date change, please use this online form.