In preparation for your Fraser Island getaway, we've answered some of your most frequently asked questions...
Q: How do I view the current resort availability?
A: To determine our resort availability and to view daily rates we recommend using our online booking platform (this is best viewed via laptop/desktop). If the travel dates you have requested are a shaded grey, this means we do not have availability for this room type or deal, therefore we recommend searching an alternative date.
Q: What happens if my booking is affected by Covid-19?
A: Click here to view our Covid-19 booking policies, safety processes and latest travel updates. If your travel plans and existing booking is impacted by verified changes to government travel restrictions at the date of arrival, we will provide one free date amendment or credit up to five days prior to arrival. Please use this form to submit your enquiry or change of date request online.
Q: I’m concerned about booking ahead for future travel – what are my options?
Flexibility: If you want the most certainty when making your booking, then we recommend choosing our "Flexi" rate when you select your room type. This option is more expensive but allows for free cancellations, refunds, or amendments up to five days prior to your scheduled arrival date.
Other Room Rate T&Cs: "Pay Now & Save" and the "Early Booking Offer" are cheaper room rate options, however these do not allow for any changes to the booking, with the exception of verified COVID-19 travel restrictions (in which case, one free date amendment will be provided). The "Book Now, Pay Later" rate allows for free cancellation or amendment up to 15 days prior to arrival.
Q: What accommodation options or deals are available for families?
A: Kingfisher Bay Resort offers interconnecting rooms, 2 and 3-bedroom villas, as well as a suite of holiday houses. You can view family-friendly options and current deals here.
Q: Do you need a 4WD to drive on Fraser Island?
A: You don't need to bring your own vehicle, as we have guided 4WD tours that depart the resort daily, exploring the island's most iconic sights.
You can also hire a 4WD vehicle from the Aussie Trax depot at the resort (please contact them directly, via this link).
Q: What safety precautions have been implemented on the guided 4WD tours?
A: Our guided 4WD tours are operating with the regular number of passengers (up to 40 guests), however a series of approved safety procedures are in place:
- Approved COVID safe plan
- QR codes for easy contacting tracing
- Masks on board all buses if required
- Temperature checked before embarking on tour (This is done at time of pick up)
- Buses cleaned and disinfected every 2 hours as per QLD government advice
- A/C screens cleaned regularly
- Physical distancing practiced when practical
- Hand sanitiser available on all buses
- Deep disinfectant cleans every night
- Lunch stop at Eurong meets Covid-Safe dining requirements, as per QLD government advice and an approved COVID safe plan
- All other lunches and morning tea, food to be individually wrapped and served by guide only - this meets current QLD government Covid safe practices.
Q: Where do we leave our cars on arrival at the ferry?
We have a secure car park available at our Mainland Reception in River Heads, located approximately 500 metres before you arrive at the ferry. Charges per night will apply, you can add this onto your booking prior to checkout.
If you are bringing your 4WD over to the resort on the barge, there is parking available for guests, adjacent to the tennis courts. Alternately, if you have booked to stay in a villa, there will be a parking space next to your villa accommodation.
Q: How long does the ferry take to get to the island?
A: The ferry takes approximately 45 minutes, departing from River Heads (Hervey Bay), arriving at Kingfisher Bay Resort. Click here to find out more information, and to view our ferry schedule.
Q: Can you add a vehicle ferry to a passenger ferry inclusive deal?
A: Yes, there is an option to add to add a vehicle ferry to your booking during the online checkout process (an additional charge will apply). There is no discount on the vehicle if the deal you are booking already includes passenger fares.
If you are driving beyond the resort boundary, you will also need to register for a driving permit for Fraser Island, which can be acquired from the Queensland Parks and Wildlife website. Click here to arrange your permit.
Q: Is there a shuttle that takes people up to the resort, from the ferry?
A: Yes, we have a resort shuttle which transports guests up to Resort Reception – alternately, it’s just a short, five-minute walk, should guests choose to make their own way there.
While you check in, our porters will deliver your luggage to your room.
Q: Does the resort have Wi-Fi?
A: Yes, we have free wifi in the resort’s main complex and reception, with additional wifi vouchers available for purchase. There is however, limited phone and internet connection when travelling/touring out on the island.
Q: What are the accommodation options when travelling with kids?
A: Kingfisher Bay Resort is very family-friendly, with a range of accommodation options, including interconnecting hotel rooms as well as 2 and 3-bedroom villas.
Q: Are infants free?
A: Yes, infants 0-3 are free, regardless of the room rate or package you’ve booked.
This applies for touring as well, however guests will need to bring forward facing child seat as per QLD road rules.
Cots can be supplied for $15 per night (limited availability), or families can bring their own portable cot.
Q: How often does Junior Eco Rangers Program Run?
A: Led by our friendly Resort ranger team, our Junior Eco Ranger program is for children 5-12 years old and runs every weekend (Saturdays only at this stage), with increased schedules across school holidays and Christmas periods.
Q: Are the pools heated?
A: Our pools are not heated, however do receive some warmth from the sun. We also have an outdoor hot tub (approximately 25-30 degrees in temperature), adjacent to the main pool for guests to enjoy.
The Sand Bar pools are open from 11:00 - 21:00
The Main complex pools and hot tub are open from 06:30 - 22:00
Q: What dining outlets are open?
A: We have three restaurant outlets at Kingfisher Bay Resort. Bookings are essential to secure your preferred seating time.
- The Sand Bar is open daily (takeaway is also available):
Lunch hours: 11:30 onwards
Dinner: 17:00 - 21:00
- Sand & Wood is open for breakfast, lunch, light snacks and dinner daily (takeaway is also available):
- Seabelle Restaurant is open nightly for dinner from 1700pm - 2100
- Bush Tucker Talk and Taste sessions are available at 16:45 on the Seabelle deck every Monday, Wednesday and Friday – limited numbers apply, therefore bookings are essential.
Q: Is the resort wheelchair accessible?
A: Yes, the resort and resort facilities are wheelchair accessible, as is the ferry service to the resort. However, we highly recommend advising our reservations team of your requirements prior to booking, to ensure that you are allocated to a room that suits your needs. Please also be aware that accessing the iconic destinations across the island can be difficult (as it is a sand island with no paved roads, paths, or access tracks or ramps). Queensland Parks & Wildlife Services are responsible for all services on the island outside of our resort grounds. Please check with our team before booking any tours or cruises and we can make recommendations for your individual situation.
Following these FAQ's, should you still have an unanswered query, then please send us a message via Facebook.
We look forward to welcoming you island-side!