There have been no confirmed cases of COVID-19 at Kingfisher Bay Resort, however due to the latest government announcement restricting non-essential travel. we are currently reviewing our arrival procedures for all upcoming bookings to safeguard the health and safety of our guests. We will have more details available as soon as possible.
We have implemented the following procedures across our business:
- Intensified Cleaning & Sanitation: In addition to the hygiene protocols in place, our team are using D4 Sanitiser designed for use against viral pathogens and hospital grade disinfectant for regular cleaning of all high-touch surfaces and service areas.
- Modified Business Operations: We have adopted current industry best practice to restrict contact of items between guests, supply sanitisers in all areas, and adapt handling and service protocols.
- Training & Response Plan: Our business has a comprehensive plan in place for all COVID-19 scenarios in accordance with the World Health Organisation (WHO) and national policy, with comprehensive team training and guest education procedures in place.
- NEW Flexible Terms & Conditions: We have updated our cancellation policies for both new and existing bookings for all stays before 30th June 30th 2020, see below for details.
NEW FLEXIBLE BOOKING POLICY
To put your mind at ease for your future travel to Fraser Island, we have updated the terms & conditions for stays at Kingfisher Bay Resort until June 30th to allow for free amendments to your booking up to 48 hours prior to travel.
This will apply to all resort bookings for travel until this date, regardless of the original terms & conditions of the package or deal you booked.
Additionally, our reservations team are on standby to assist with any questions you may have, to reschedule your booking, or provide a credit if you cannot travel.
Please do not plan to travel to Fraser Island within 14 days of arriving from overseas, being diagnosed with Coronavirus, feeling unwell, or having been in close contact with a diagnosed case of Coronavirus. Contact our reservations team on 07 4120 333 or
UPDATED TRAVEL POLICY
Please do not plan to travel to Fraser Island within 14 days of arriving from overseas, being diagnosed with Coronavirus, feeling unwell, or having been in close contact with a diagnosed case of Coronavirus.
…if you are unable to travel due to the impact of the Coronavirus on your health or new government-issued travel guidelines, we can offer a free date amendment or a credit, no worries.
…if there is a situation at the resort that may affect your travel plans, we will advise and update all arriving guests.
…if you have a group booking, conference booking, or are travelling for wedding at the resort, we have made special arrangements with your event organizer and you will be looked after.
If you have questions specific to your unique situation, your dedicated sales manager or our reservations team can assist.
SEALINK TRAVEL GROUP POLICY UPDATES
As part of the SeaLink Travel Group network of businesses across Australia, Kingfisher Bay Resort has adopted the following corporate policies across our business operations.
We have two primary commitments to you:
- Connecting people, sharing experiences and creating brilliant memories
- Ensure the health and safety of all our customers and employees at all times.
We are taking several precautions to minimise the risk as it is important we all remain extra vigilant during this time. That is why we put our commitments to you at the forefront of our decisions every day.
Is it safe to travel in Australia?
At this point, there has been no ban on travel within Australia (excluding non-essential travel to remote Indigenous communities in the Northern Territory).
We are following the advice of the health authorities and the Federal and State governments when making decisions about our vessels, cruises, tours, accommodation and operations.
We will keep you informed of any changes that will impact your trip with us as soon as possible.
You should also keep up-to-date with the latest travel and health information from the Australian Government – visit www.health.gov.au or your state or territory government health department website for any additional controls.
What are we doing to minimise the risk of COVID-19?
We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped our practices and procedures up even further.
Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.
All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.
Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.
In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.
What can you do to minimise the risk?
Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:
- Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
- Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
- If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
- Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).
If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au.
What happens if SeaLink Travel Group cancels my booking?
If the tourism experience you have purchased has been cancelled, we will offer either a:
- travel credit to the value of 100% to be spent at a time convenient to you
- full refund in accordance with the cancellation policy
What if I want to change my travel dates to later?
If you have an existing booking and were scheduled to travel between 18 March 2020 and 30 June 2020 and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates.
What if I want to cancel my trip?
If you are scheduled to travel between 18 March 2020 and 30 June 2020 and want to cancel your booking altogether, you can either choose:
- 100% travel credit to use at a time that suits you within 12 months of the original booking.
- A refund in accordance with the cancellation policy will apply.
You should also check with your travel insurance policy for any information regarding cancellations.
Thank you for your understanding and continued support during these difficult times.
We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory.