Frequently Asked Questions

Q: How do I get to Kingfisher Bay Resort? 
A: Kingfisher Bay Resort can be easily accessed by Walk-on Passenger or Vehicle ferry transfer (cost apply), departing from River Heads, or access via the inland 4WD tracks if travelling on the Inskip Point 4WD barge service. 
If travelling via River Heads, we recommend checking into the Mainland Reception to ensure a smooth and efficient check in experience at the resort.

Q: I will be staying in Hervey Bay prior to coming to Kingfisher Bay Resort – do you provide a pickup service? 
A: Yes, we can certainly collect you from commercial accommodation in Hervey Bay. Costs apply. Please contact our Reservations Team on 1800 372 737 to make arrangements. 

Q: I will be flying into Hervey Bay Airport – do you provide airport transfers? 
A: Yes, we can certainly arrange both one-way and return airport transfers. Costs apply. Please contact our Reservations Team on 1800 372 737 to make arrangements.

Q: I will be flying into Brisbane – what are my options of travel to River Heads? 
A: For guests flying into Brisbane, airport transfers and shuttle services from Brisbane and Sunshine Coast Airports can be pre-booked directly with the following operators: 

• Tory’s Brisbane Express Transfer:
  +61 7 4128 6611
• Con-X-ions Brisbane Shuttle Service
  www.con-x-ion.com/point-to-point/brisbane-to-hervey-bay-shuttle-bus
  +61 7 3020 3805
• Greyhound Coach Service
  www.greyhound.com.au
  +61 7 3155 1550

Q: I will be travelling via Queensland Rail – what are my options of travel to River Heads? 
A: A pre-booked transfer can be arranged with our Reservations team on 1800 372 737, to the Kingfisher Bay Mainland Reception, to coincide with your arrival at Maryborough West Train Station. Please ensure this is booked at least 7 days in advance.  

Q: Do you need a 4WD to drive on K'gari (Fraser Island)?
A: You don't need to bring your own vehicle, as we offer guided 4WD tours that depart the resort daily, exploring the island's most iconic sights.

Full day 4WD hire can be organised from the resort for more information, please contact our reservation team on 1800 372 737. Booking in advance is highly recommended.

Q: I am not taking my vehicle on the island, is carparking available on the mainland?
A: We have a secure car park available at our Mainland Reception in River Heads, located approximately 1km before you arrive at the ferry. Charges per night will apply, pre-booking is recommended.

Q: I am bringing my 4WD to the resort is parking available?
A: If you are bringing your 4WD over to the resort, there is parking available near rooms and villas. Please be aware that parking is free of charge and is not reserved. Additional parking is located adjacent to the tennis courts.

Q: How long does the ferry take to get to the island?
A: The ferry takes approximately 45 minutes, departing from River Heads (Hervey Bay), arriving at Kingfisher Bay Resort. Click here to find out more information, and to view our ferry schedule.

Q: Can you add a vehicle ferry to a passenger ferry inclusive deal?
A: Yes, there is an option to add a vehicle ferry to your booking during the online checkout process (an additional charge will apply).  There is no discount on the vehicle if the deal you are booking already includes passenger fares.

If you are driving beyond the resort boundary, you will also need to register for a driving permit for Fraser Island, which can be acquired from the Queensland Parks and Wildlife website. Click here to arrange your permit.

Q: Is there a shuttle that takes people up to the resort, from the ferry?
A: Yes, we have a resort shuttle which transports guests up to Resort Reception – alternately, it’s just a short, five-minute walk, should guests choose to make their own way there. While you check in, our porters will deliver your luggage to your room.

Q: What dining outlets are open? 
A: We have three restaurant outlets at Kingfisher Bay Resort. Bookings are essential to secure your preferred seating time. (Opening hours are subject to change)

• The Sand Bar is open daily (dine-in and take away)
  Lunch 11:30-15:00
  Dinner 17:00-20:00
  
  
• Sand & Wood is open for breakfast, lunch, light snacks and dinner daily (takeaway is also available):
  Breakfast: 06:30-10:00
  Lunch: 11:00-16:00
  Dinner: 17:30-21:00 (bookings required)
  
  
• Dune Restaurant is open daily
  Dinner: 17:30 - 21:00 (bookings required)

Q: Is the resort wheelchair accessible?
A: Yes, resort hotel rooms (not including villas), and resort facilities are wheelchair accessible, as is the ferry service to the resort. However, we highly recommend advising our reservations team on 1800 372 737 of your requirements prior to booking, to ensure that you are allocated to a room that suits your needs. Please also be aware that accessing the iconic destinations across the island can be difficult (as it is a sand island with no paved roads, paths, or access tracks or ramps). Queensland Parks & Wildlife Services are responsible for all services on the island outside of our resort grounds. Please check with our team before booking any tours or cruises and we can make recommendations for your individual situation.

Q: What is there to do at the resort?
A: There are many offerings at the resort from self-guided walking trails, 4 pools, tennis courts, ranger-led activities, Junior Eco Rangers Program, Day Spa, Peter Meyer Photography Gallery, K’gari Discovery Centre, Restaurants, Bars, cruises & tours.  For further information visit our Things to Do page.

Q: How often does Junior Eco Rangers Program Run?
A: Led by our friendly Resort ranger team, our Junior Eco Ranger program is for children 5-12 years old and runs every Saturday, with increased schedules across school holidays and Christmas periods.

Q: Where can I swim at the resort?
A: Kingfisher Bay Resort offers 4 pools for our guests. As the resort is situated on the western side of the island, swimming is permitted in the bay at the front of the resort; however, guests are encouraged to exercise caution due to marine life. Swimming is not recommended on the eastern side of the island.

The Sand Bar pools are open from 11:30 - 20:00
The Main complex pools and hot tub are open from 06:30 - 22:00

Please note that we do not have lifeguards on duty. Guests are required to supervise children and to be considerate of other guests. No bombing or diving.

Q: Are the pools heated?
A: Our top pool in the main complex is heated. In winter this pool temperature reaches 23-24 degrees. We also have an outdoor hot tub (25-30 degrees in temperature), adjacent to the main pool for guests to enjoy. All other pools are not heated, however do receive warmth from the sun.

Q: Does the resort provide pool towels?
A: Yes, we do provide pool towels. Pool towels can be collected from Reception or the Sand & Wood restaurant.

Q: Does the resort have a gym?
A: No, the resort does not have a gym, however we have some wonderful self-guided walking trails and sports equipment for hire to help keep you active. See the self-guided walking trail brochure.

Q: Does the resort have Wi-Fi?
A: Internet kiosk facilities are located on the middle level of the Centre Complex and free Wi-Fi on your device is available. Simply connect to the Wi-Fi Network – Guest Net and follow the prompts to the “try it for free” option. This service is available in hotel rooms and throughout the centre complex. Please note there is no Wi-Fi in villas or houses.

Q: Are guests permitted to smoke on the premises?
A: Smoking is not permitted inside accommodation or on your balcony. Should you wish to smoke, please see a member of staff to be pointed in the direction of the closest smoking area and please dispose of your cigarette butts thoughtfully. Please note that a fee will apply should you smoke in your room.

Q: Do I need to pre-book activities, tours & cruises?
A: Yes, pre-booking is required to avoid disappointment. We encourage guests to make advanced bookings for activities, tours, the day spa and dinner reservations. Most activities do not need pre-payment and can be charged back to your room account and settled at the property.

Q: Do I need certain clothing to participate in activities?
A: Enclosed footwear is necessary for Junior Eco Rangers, Segway, and Archery, and is recommended for Ranger Guided Walks.

Q: Do I need to be cautious about dingoes and other wildlife?
A. Kingfisher Bay Resort is with-in the safety of a dingo fence. K'gari (Fraser Island) is a unique landscape and is home to a diverse range of wildlife and marine life. We do recommend being 'Dingo Safe', exercising caution when exploring resort grounds, the island and when swimming in the lakes and the bay.

Please familiarise yourself with the following dingo safety information before your visit to K'gari: Be dingo-safe! on K'gari (Fraser Island)

Q: How can I view activity details and times?
A: We have a 'What’s On' Guide that is released weekly. Please grab your copy upon arrival.

Times are subject to change, referring to the ‘What’s On’ guide will give you the most accurate information. You can view current 'What’s On' guide here. Should you wish to know approximate schedules in advance please contact our Reservations Team on 1800 372 737.

Q: What time is check in and checkout?
A: Check in is from 02:00pm, and checkout is at 10:00am.

Q: Is the accommodation airconditioned?
A: Hotel rooms are fully air-conditioned. Not all villas are full air-conditioning. Some are full and some are partial.

Fully air-conditioned villas can be requested at the time of booking or by contacting our reservations team (subject to availability).

Q: Are hotel rooms serviced throughout stay?
A: Guests staying in hotel rooms have the option to have their room serviced.

Should you wish for Housekeeping to service your room, simply insert the 'Please Make Up My Room' sign into your door, prior to 08:00am on the day required.

Q: Are villas serviced throughout stay?
A: No, villas are not serviced throughout stay. Villas are privately owned, self-contained accommodation options. As such, guests are required to bring all their own amenities including food, oil, seasonings, toilet paper etc. Shampoo, conditioner, body wash, linen and bath towels are provided.

Q: How do I settle my account upon departure?
A: Your final invoice will be sent to your room overnight and will be on your doorstep when you wake up on day of departure. To finalise payment, simply sign the bottom of the invoice and place it in the Express Check Out box in reception. Please note that a 1.15% credit card surcharge applies to Visa and MasterCard and a 2% surcharge applies to American Express transactions. We will send your receipt to the email address we have on file.

Q: Do rooms have a safe?
A: Yes, hotel rooms have a safe.

Q: What are the accommodation options when travelling with kids? 
A: Kingfisher Bay Resort is very family-friendly, with a range of accommodation options, including interconnecting hotel rooms as well as 2 and 3-bedroom villas.

Q: Are infants free?  
A: Yes, infants 0-3 are free, regardless of the room rate or package you’ve booked.

This applies for touring as well, however guests will need to bring forward-facing child seat as per QLD road rules.

Cots can be supplied for $15 per night (limited availability), or families can bring their own portable cot.